Implemented leadership coaching and strategic planning that resulted in 40% year-over-year revenue growth.

Negotiated carrier agreements saving 18% annually while maintaining service levels across global routes.

Delivered a multi-channel digital campaign that increased qualified leads by 230% within six months.

Balanced aggressive growth strategies with a robust risk framework, reducing campaign compliance incidents to zero.

Optimised cost-to-income ratio by 12% through operational efficiency and digital process transformation.